Contact support and optional AI replies

1. Open Help & Guides, then choose Contact support at the bottom, or visit Contact support.
2. Sign in with a verified account email. Enter Subject and How can we help? Do not include passwords, payment details or other people's private information.
3. Leave Allow AI support for this request unchecked for human help. It is optional and off by default. To use it, first enable Summaries and extraction with Google Gemini and Allow background processing for this service in Profile → AI sharing, then return and read the separate support disclosure before checking it.
4. Choose Send support request. Request received confirms storage, not an answer. Any reply goes to your verified account email. If the outcome is uncertain, Retry request checks the same submission instead of creating a second request.

AI support sends only this request's subject, message and reply email address to Google Gemini. It does not attach saved recordings, notes, other support conversations or billing details. It can continue after you leave the page and may send an email reply; questions it cannot safely answer go to a human. This approval lasts up to 24 hours and applies only to that exact request. Withdrawing AI sharing stops later processing and replies, but cannot retract data already sent. No account permissions are changed by the support form.

Ordinary email to support@myscribe.co, including replies to a support conversation, remains available for human help and does not grant AI permission. Missing, expired, withdrawn or unverifiable approval routes a saved request to a human rather than treating it as an AI-provider outage. Human help does not require AI sharing.